Customer service Officer Vacatures | Ontex Peninsular (Buggenhout)

Customer service Officer

Ontex Peninsular

Locatie:
Belgium , Buggenhout

Categorie:
Klantenservice

Type contract:
Niet opgegeven

Salaris:

Niet opgegeven

Job opslaan

Solliciteer

Functieomschrijving:

At Ontex, we are making everyday life easier across generations. Worldwide our 5,500 colleagues are taking pride in their work, guided by our values – Passion, Reliability, Integrity, Drive and Everyone. Every day they are developing, producing, and distributing affordable and sustainable baby, woman and adult personal care products. As a leading international provider of personal hygiene solutions for retailer brands and healthcare partners, founded in Belgium in 1979 and listed on Euronext Brussels, we believe that innovation should be accessible to everyone. As we continue being 'Here for you’, we’re looking for a Customer service Officer to join our Customer Service team.

Functieverantwoordelijkheden:

Manage the full order-to-cash process: from order processing and follow-up to shipping, invoicing, and after sales
Coordinate with internal teams (transport, planning, sales...) to ensure timely and correct delivery
Communicate with customers and internal stakeholders via phone and email, acting efficiently and customer-focused
Daily follow-up of stock availability and anticipating possible stock shortages
Keep administrative data up to date such as delivery instructions, customer pop-ups, billing information, and other commercial documents
Commercial support of the sales team when needed

Vereisten:

First experience in customer service, supply chain, or order management
Fluent, professional, and clear communication, both oral and written
Work accurately and maintain overview, even during peak periods
Think along with the customer and go for solutions instead of problems
Strong in coordination and collaboration with different internal teams
Work smoothly with IT systems (ERP/CRM is a plus) and can handle Excel well
Knowledge of multiple languages (e.g., Dutch, English, French, or German) is a strong asset

Prettig om te hebben:

Knowledge of multiple languages (e.g., Dutch, English, French, or German) is a strong asset
Experience with ERP/CRM systems is a plus

Aanvullende informatie:

Vacature geplaatst:
16 februari 2026

Soort dienstverband:

Fulltime

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