Customer service medewerker

• First point of contact for customers via phone and email (NL/FR/ENG)
• Provide information on orders, product availability, and delivery times
• Focus on maximum customer satisfaction and optimal customer experience
• Collaborate closely with Sales team and Order Entry department to ensure smooth processes
• Support strategic accounts through proactive communication and quick problem-solving
• Monitor critical orders and identify risks in consultation with Sales and Supply Chain
• Prepare reports (such as backorder updates) to inform customers in case of stock shortages

• Bachelor diploma
• Strong commercial orientation and 'customer-first' mindset
• Proactive and solution-oriented
• Preferably experience in a complex B2B environment
• Strong administrative skills and ability to handle complexity
• Fluent in Dutch, French, and English (spoken and written)
• Willingness to learn
• Ability to commute to Erembodegem, Oost-Vlaanderen

Medical background or interest in medical products