Customer Care Medewerker

• Expert in your domain
• Keep knowledge about new products, processes and digital functionalities up to date
• Analyze incoming customer questions (by phone, email or messaging service) and provide correct answers or best solutions
• Detect customer needs
• Support customers in digital applications or connect them with their branch manager
• First point of contact for colleagues from local branches
• Assist them with complex files or questions about products and services
• Work actively on your own growth, that of the customer service and the company

• Bachelor and/or Master degree
• Very good Dutch and French language skills
• Stress-resistant
• Able to process large amounts of information and make quick connections
• Proactive and eager to learn
• Customer-focused mindset

Up to 60% home working possible after training period