Customer advisor

• Manage first-line contact via various communication channels
• Motivate customers in a constructive and understanding way to settle outstanding balances
• Ensure clear handover to specialized second-line support for complex cases or disputes
• Work from a people-centered vision with ethics and solution-oriented thinking at the core
• Be the human face in communication, maintaining the highest quality standards both telephonically (inbound and outbound) and in writing
• Strive to achieve set performance goals regarding number of contacts and monthly collection results
• Monitor deadlines and derive satisfaction from achieving strong group results
• Aim for qualitative handling of each dossier and guide customers within the legal framework towards the most sustainable payment solutions
• Contribute proactively to process improvements for higher customer satisfaction and more efficient workflow
• Uphold integrity, work strictly according to internal values and GDPR legislation
• Guarantee the privacy of all involved and maintain professional ethics in contacts with customers, clients, and the team

• Stable work history with a preference for long-term commitment
• Resident in the Ghent region
• Enjoy speaking with customers on the phone
• Experience in a call center or commercial front-office is an advantage
• Fluent communication in both Dutch and French
• Strong listener who balances firmness and understanding
• Ability to switch easily between different dossiers and communication styles

Experience in a callcenter or a commercial front-office