Collector front end

• Contact customers with a slight payment arrears (1 to 2 months) to motivate them to catch up on the arrears
• Propose sustainable solutions, such as domiciliations or permanent orders, to prevent future problems
• Accurately record payment promises made in internal systems
• Inform customers about the operation of products such as personal loans, credit cards and current accounts
• Analyze the cause of the payment arrears to be able to give appropriate advice

• Excellent bilingual (Dutch & French), both oral and written
• Strong verbal expression and a good dose of empathy
• Analytical mindset, stress-resistant and punctual
• Positive, professional attitude and goal-oriented
• Experience in a call center or collection team is a big plus, but not a requirement

Experience in a call center or collection team

• Competitive salary: A market-conform wage supplemented with attractive extras
• VCP-System: A motivating bonus system that rewards good performance and excellent teamwork
• Flexible shifts: A schedule with day and evening shifts (Monday to Friday) during office hours
• Growth: An extensive on-the-job training program to increase your expertise in the banking world
• Work atmosphere: An inspiring environment where a positive group spirit and professional development come first