Airport Service Officer

• Check-in of TUI passengers and their baggage
• Timely and safe boarding
• Self-handling tasks of flights across different shifts
• Support self-handling process of TUI flights
• Monitor smooth handling process for timely departures
• Inspect and verify passenger documents during check-in and boarding
• Register passenger information and travel documents in TUI's departure control system
• Assist passengers during delays or problems
• Support Lost & Found process
• Sell airplane tickets (including last-minute travelers)
• Report problems to involved departments
• Maintain safety and security standards
• Answer customer questions and provide assistance

• Enthousiastic attitude and excellent presentation
• Broad smile and friendly demeanor
• Proficiency with computer systems
• Ability to help customers spontaneously and professionally
• Willingness to take responsibility
• Flexibility to work early morning shifts
• Problem-solving skills and active solution-seeking
• Customer contact orientation and commercial mindset
• Dutch language proficiency
• Ability to assist passengers in French and English

Living near Oostende

• Participation in Stage Community activities
• Internal online and offline training via TUI People Learning platform
• Access to GoodHabitz and Bookboon
• Insight into dynamic international corporate organization
• NMBS/De Lijn subscription for duration of internship