The Floor Lead is dedicated to delivering the legendary Rapha customer experience across all areas within the Clubhouse, whilst leading others to do the same and supporting in the managers absence. The first person any visitor to the club will meet, the Clubhouse Floor Lead must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Floor Lead is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
업무 책임:
Deliver the legendary Rapha experience by inspiring and leading the team to engage, develop and maintain relationships with all Clubhouse visitors
Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service, setting high standards for the rest of the team to follow
Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
Provide expert Rapha product knowledge
Understand the full café offering and recommend menu items to customers
Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
Always communicate positively about the brand, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
Maintain the highest Visual Merchandising and House-keeping standards, ensuring that others do the same
Assist in the planning and delivery of Clubhouse Rides and Events
Support the team and work together to create an inspiring and positive working environment
Lead by example and inspire the team to effectively uncover the customer’s needs and present appropriate solutions
Assist with the Clubhouse’s staff schedules when the Clubhouse Manager is away
Stock control
Use best judgement to make decisions as necessary in absence of Clubhouse leadership team
자격 요건:
Experience in a luxury retail environment
Ability to demonstrate excellent leadership skills and flexibility to adapt
Empathy to deal with challenging customer relations and a high level of independence
Passionate about delivering legendary customer experiences
A proven track record of delivering results and the drive to exceed expectations
Ability to use visual merchandise standards as a tool to drive sales as well as to oversee sales-orientated stock allocations
Personable and friendly – a good communicator that is approachable and engaging
Ability to prioritise and demonstrate initiative
Knowledge of the Rapha brand
Ability to work a mixture of morning, evenings, weekends and some holidays
To apply you must be 18 years of age or older
우대 사항:
Interested in cycling of any form or active sports is desirable
An interest in coffee/barista training would also be an advantage
제공 혜택:
We offer all our employees a 50% apparel discount and a discount for family and friends
An annual clothing allowance
Free membership to the Rapha Cycling Club
Enhanced Parental Leave
Company Pension Scheme
Generous Bonus Scheme
Up to 2 additional days paid time off to participate in a sportive or similar related cycling event
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