A Vice President (VP) of Professional Services Delivery for EMEA and Latin America is a senior executive role central to the success of global technology and consulting firms. This strategic leadership position is responsible for the end-to-end execution and delivery of complex, high-value professional services—such as implementation, consulting, managed services, and customer support—across two diverse and dynamic regions. Professionals in these jobs sit at the critical intersection of client satisfaction, operational excellence, and financial performance, ensuring that service delivery not only meets but exceeds contractual and quality standards. The core responsibility of a VP in this field is to lead a large, geographically dispersed team of delivery managers, consultants, and technical experts. They translate global business objectives into actionable regional strategies, driving operational efficiency, scalability, and consistent service quality. A typical day involves overseeing a portfolio of projects and ongoing service contracts, ensuring they are delivered on time, within scope, and on budget. This requires meticulous financial management, including P&L oversight, budgeting, and forecasting for the entire delivery organization. Furthermore, the role is inherently client-facing; these VPs act as an executive escalation point, building and nurturing C-level relationships to ensure ultimate customer satisfaction and identify opportunities for account growth through upselling and cross-selling. Beyond daily delivery management, a significant aspect of the profession involves continuous transformation and improvement. Leaders in these jobs are charged with implementing best practices, often leveraging frameworks like ITIL or Agile, and driving innovation in delivery methodologies. They foster a culture of high performance, professional development, and diversity within their teams. Talent management—recruiting, mentoring, and retaining top talent—is paramount to sustaining delivery capability across multiple countries and cultures. Typical requirements for these high-caliber jobs include extensive experience (often 10-15+ years) in service delivery or client-facing leadership within IT, software, or consulting environments. A proven track record of managing large P&Ls and leading teams of several hundred across international borders is essential. Candidates must demonstrate expertise in project and program management, operational rigor, and a deep understanding of the commercial aspects of service delivery. Strong analytical skills to interpret performance metrics, exceptional communication skills for stakeholder engagement, and the strategic vision to align delivery capabilities with sales and pre-sales functions are critical. A willingness for significant international travel is a standard expectation for these global leadership roles, making it a career path for those passionate about driving business outcomes on a worldwide scale.
