Explore high-level leadership jobs in the financial services sector as a VP, Head of ATM Operations and Service Continuum. This executive role sits at the critical intersection of physical distribution, client service excellence, and technological innovation within banking and wealth management. Professionals in this position are responsible for the strategic oversight and seamless operation of a bank's automated teller machine (ATM) and cash recycling machine (CDM) network, while also ensuring a superior and continuous service experience across all client touchpoints. The core responsibility involves formulating and executing a comprehensive strategy for the physical distribution network. This includes analyzing transaction data, client traffic patterns, and market trends to optimize the placement, performance, and profitability of ATM/CDM fleets and wealth centers. The role demands a strong focus on the service continuum, requiring the leader to drive process re-engineering and innovation initiatives aimed at enhancing client servicing, often spearheading transformation projects like digital or paperless branch experiences. A significant portion of the job entails rigorous vendor management, overseeing contracts, new machine procurement, and ensuring service level agreements are met. Operational excellence and risk management are paramount. The VP owns the day-to-day smooth running of ATM operations and reconciliation teams, ensuring high machine availability, efficient cash planning and replenishment, and meticulous investigation of transaction disputes. This leader is the business owner for all compliance, audit, and control activities related to the channel, safeguarding the institution by adhering to policies and regulations. Furthermore, they are accountable for business continuity planning to guarantee uninterrupted service. Typical requirements for these senior jobs include over a decade of experience in consumer banking, with deep knowledge of branch operations and banking processes. Proven leadership and team management skills are essential, as is a demonstrated track record in large-scale project management and change management. The ideal candidate possesses a consultative approach, capable of influencing multiple stakeholders and driving collaborative transformation. Strong analytical abilities, detail orientation, and proficiency in data analysis and presentation tools are standard. For decisive, strategic thinkers who excel at blending operational rigor with client-centric innovation, VP, Head of ATM Operations and Service Continuum jobs represent a challenging and impactful career path at the heart of modern retail banking.
