A UC4 Administrator Technical Lead-Service Support role is a critical, senior-level position within IT operations and workload automation. Professionals in these jobs are the custodians of enterprise job scheduling, responsible for ensuring the seamless, reliable, and efficient execution of automated business processes across complex, multi-platform IT environments. This career blends deep technical system administration with strategic development and leadership in service support, making it essential for organizations that rely on batch processing for core functions like data integration, report generation, and end-of-day financial transactions. Typically, individuals in this profession oversee the entire lifecycle of the workload automation platform, primarily UC4 (now part of Automic/ Broadcom). Their common responsibilities encompass both administrative and developmental duties. On the administration side, they install, configure, patch, and ensure the high availability and recovery of the UC4 environment. They continuously monitor system health, job statuses, and performance metrics, acting as the first line of defense for troubleshooting job failures and resolving incidents to minimize business disruption. They also manage user access, conduct system audits, and apply necessary updates. On the development and engineering side, these leads design, configure, and maintain sophisticated job chains, workflows, and schedules. They build reusable templates and orchestrate workflows that integrate diverse technologies, often writing scripts in Shell, PowerShell, or Python to extend automation capabilities. A key aspect of the role is collaborating with application and infrastructure teams to understand business requirements and translate them into efficient, reliable automated processes. They perform root cause analysis, document procedures, and simulate error scenarios to build resilient systems. Furthermore, they analyze performance trends to proactively recommend and implement improvements in job execution and resource utilization. The typical skills and requirements for these jobs include extensive, hands-on experience with UC4 workload automation, both as a system administrator and a job developer. A strong foundation in job scheduling concepts, dependencies, and error handling is mandatory. Technical proficiency across mainframe, Unix/Linux, and Windows operating systems is standard, as is practical scripting knowledge. Familiarity with version control tools like Git for managing automation objects is often expected. Beyond technical acumen, successful professionals possess excellent problem-solving and analytical abilities, coupled with strong communication skills to lead support efforts and collaborate across teams. A proactive mindset for continuous improvement and optimization is a hallmark of top performers in these lead service support jobs, which generally require several years of relevant experience in IT automation.
