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Transformation Office QA Officer Jobs

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Transformation Office QA Officer
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Join Citi's Transformation Office in Mumbai as a QA Officer. Leverage your 10+ years in program/project management and internal audit to drive quality assurance and process improvement. You will execute QA procedures, analyze findings, and influence strategic decisions. This role is ideal for a s...
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India , Mumbai
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Not provided
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Citi
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Until further notice
Explore a critical and dynamic career path with Transformation Office QA Officer jobs. This senior professional role sits at the heart of large-scale organizational change, acting as a guardian of quality, integrity, and effective execution within a company's Transformation Office. Individuals in these positions are not merely auditors; they are strategic advisors and assurance experts who ensure that complex transformation programs—aimed at modernizing processes, technology, and culture—are delivered robustly, meet their objectives, and adhere to stringent internal and regulatory standards. For those seeking to influence strategic direction while ensuring operational excellence, these jobs represent a pinnacle of risk and program management. The core mission of a Transformation Office QA Officer is to provide independent, objective assessment and credible challenge. Typical responsibilities involve designing and executing detailed Quality Assurance (QA) reviews and testing procedures for transformation processes. They meticulously evaluate program management activities, control frameworks, and issue remediation plans to identify gaps, weaknesses, or areas of non-compliance. A significant part of the role includes analyzing findings, determining their materiality, and preparing comprehensive reports and metrics for senior management, highlighting trends and recommending solutions. Furthermore, these officers often contribute to the continuous improvement of the QA function itself by refining policies, procedures, and risk assessment methodologies. They also frequently serve as subject matter experts and coaches, guiding other employees on QA protocols and program management best practices. The typical profile for Transformation Office QA Officer jobs demands a blend of deep technical expertise and sophisticated soft skills. Candidates generally possess 10+ years of progressive experience in related fields such as Program/Project Management, Internal Audit, Risk Management, or Quality Assurance. A strong, often advanced, grasp of program management principles (like PMP or Agile frameworks) is essential to effectively evaluate complex initiatives. Analytical prowess is critical for dissecting processes and data to define problems and develop innovative solutions. Exceptional communication and diplomacy skills are non-negotiable, as the role requires persuading and influencing senior stakeholders, delivering difficult messages, and building collaborative relationships across the business. A bachelor’s degree is standard, with a master’s degree often preferred, alongside a rigorous understanding of risk assessment, control design, and regulatory compliance environments. If you are a detail-oriented strategic thinker passionate about driving quality and sustainable change, exploring Transformation Office QA Officer jobs could be your next career milestone.

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