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Sr. Project Manager, Professional Services Jobs

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Sr. Project Manager, Professional Services
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Lead complex, cross-functional programs as a Senior Project Manager in Toronto. Drive customer success and operational improvements for PagerDuty's Professional Services. Requires 8+ years of program management experience in SaaS. Enjoy competitive benefits, flexible work, and equity.
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Canada , Toronto
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Not provided
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PagerDuty
Expiration Date
Until further notice
Explore Sr. Project Manager, Professional Services jobs and discover a pivotal leadership role at the intersection of customer success and service delivery. A Senior Project Manager in Professional Services is a strategic orchestrator, responsible for guiding complex, high-value client engagements from initiation to completion. This profession is central to consulting firms, SaaS companies, and technology service providers, ensuring that promised solutions are implemented effectively, on time, and within scope to drive tangible client outcomes. Professionals in these roles typically own the end-to-end management of multiple concurrent projects or large-scale programs. Common responsibilities include developing comprehensive project plans, managing budgets and resources, and proactively identifying and mitigating risks. They serve as the primary point of contact for key client stakeholders, facilitating strategic discussions, steering committee meetings, and executive business reviews to ensure alignment on objectives. Beyond direct project delivery, a significant part of the role involves internal leadership: improving operational scalability, designing repeatable delivery frameworks and governance models, and mentoring junior project managers. They act as a bridge between the delivery team, sales, customer success, and product development, ensuring seamless cross-functional collaboration. The typical skill set for these jobs is a blend of deep technical understanding and exceptional soft skills. Candidates generally need extensive experience in project or program management, often within a consulting or technology services environment. Mastery of project management methodologies (like Agile, Scrum, or Waterfall), along with expertise in planning, risk management, and change management, is essential. Strong analytical and problem-solving abilities are required to navigate complex challenges. Exceptional communication and facilitation skills are paramount, as the role demands clear reporting to internal leadership and confident, strategic dialogue with client executives. A proven ability to manage multiple priorities in a fast-paced setting and to drive process improvements is a common requirement. For seasoned project leaders seeking to impact both client success and internal operational maturity, Sr. Project Manager, Professional Services jobs offer a challenging and rewarding career path. These positions are ideal for those who excel at turning client vision into delivered reality while building scalable, high-performing delivery practices.

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