Discover and apply for ServiceNow ITOM Product Manager jobs, a pivotal role at the intersection of enterprise technology strategy and operational excellence. Professionals in this career act as the strategic owners and drivers of the ServiceNow IT Operations Management (ITOM) suite, a critical platform for modern IT. Their core mission is to align the ITOM product's capabilities—including Discovery, Service Mapping, CMDB (Configuration Management Database), and Event Management—with overarching business objectives to enhance IT efficiency, reliability, and insight. A ServiceNow ITOM Product Manager typically bears responsibility for the end-to-end lifecycle of the ITOM product within their organization. This begins with defining and communicating a clear product vision and roadmap, prioritizing features based on stakeholder input and strategic value. They are the central hub, collaborating with IT leadership, process owners, architects, and development teams to translate business needs into actionable requirements. A significant part of the role involves establishing and enforcing governance frameworks to ensure the ITOM implementation adheres to best practices, security standards, and compliance mandates. They champion the adoption of frameworks like the Common Service Data Model (CSDM) to ensure data integrity within the CMDB, which is foundational for IT service management and automation. On a daily basis, individuals in these jobs oversee the design and execution of ITOM enhancements, working closely with developers and platform architects to select optimal technical solutions. They manage product backlogs, often utilizing Agile or SAFe methodologies, to guide iterative development and releases. Beyond project delivery, they focus on continual service improvement, driving adoption, optimizing processes, and ensuring the platform evolves with technology trends like cloud integration and AIOps. Their work ensures that the ITOM suite effectively automates discovery, maintains an accurate system of record, and enables proactive event management, thereby reducing incident resolution times and improving service availability. Typical skills and requirements for ServiceNow ITOM Product Manager jobs include a deep, hands-on understanding of the ServiceNow platform with specialized expertise in ITOM modules. Candidates generally possess several years of experience in product management or product ownership roles, coupled with a strong background in IT infrastructure, configuration management, and ITIL practices. Essential skills extend beyond technical knowledge to include exceptional stakeholder management, strategic communication, and a proven ability to lead without direct authority. A successful professional in this field blends technical acumen with business savvy, capable of governing a complex platform while inspiring teams to deliver tools that provide incredible operational experiences. Explore opportunities in this high-impact field where you can shape the digital core of enterprise IT operations.
