Service Management Service Manager Portugal Jobs

Lead the transformation to tech-driven customer service at Flix in Lisbon. You will design and scale AI-powered automation for self-service across global markets. This role requires strong project management, data-driven prioritization, and collaboration with tech and operations teams. Enjoy trav...

Seeking an experienced IT Service Manager for our Lisbon operations. You will implement ITIL processes, monitor KPIs (FCR, CSAT, NPS), and lead technical support teams. The role requires 3+ years in IT Service Management, call center expertise, and strong English skills. Join us to drive service ...

Join Ivy Partners in Lisbon as an IT Service Continuity Manager. You will strengthen crisis management and business continuity systems, conducting BIAs and developing BCPs. The role requires expertise in IT Continuity Service Management, risk frameworks, and stakeholder management. We offer a tru...

Lead Service Delivery for key IT products at a Swiss consultancy in Lisbon. Utilize your 6-8 years of ITIL expertise to ensure QoS, manage global client relationships, and drive continuous improvement. Enjoy career growth in a multicultural environment where your skills are valued and developed.