Service Desk Manager Jobs

Lead service desk operations for an MSP in Lake Forest, CA. This long-term contract role requires a leader with 3+ years of IT service management experience, proficiency in tools like ConnectWise, and strong ITSM knowledge. You will mentor a technical team, drive process improvements, and ensure ...

Lead technical support for enterprise mobile device management (MDM) in a 24x7 global operations center in Pune. Utilize your expertise in platforms like MobileIron and Workspace ONE to troubleshoot, resolve incidents, and ensure SLA adherence. This role requires strong problem-solving skills, IT...

Lead a global service desk team in Karnataka, India. This entry-level management role requires a Bachelor's in IT, ITIL v4 certification, and team leadership experience. You will oversee ticket resolution, KPI achievement, and ensure client satisfaction in a managed services environment.

Join our Managed Services team in Jakarta as a Client Service Desk Administrator. Provide vital administrative support, handle service requests, and ensure efficient incident resolution in a 24/7 shift environment. Ideal candidates have call center experience, strong communication skills, and a m...

Lead our IT support team in Irmo, SC, as a Service Desk Manager. You will oversee high-volume operations, drive KPI performance, and implement ITSM best practices. This role requires 5+ years of leadership experience and strong problem-solving skills. We offer a comprehensive benefits package inc...

Lead a high-profile global outsourcing programme from RFI/RFP to implementation in London. We seek a delivery-focused Project Manager with strong governance and stakeholder management skills. Ideal candidates have proven experience in complex, international environments and formal procurement pro...

Lead daily service desk operations and a support team in Nashville. This role requires extensive ITSM experience, ITIL/HDI certifications, and expertise in incident management. Deliver high-quality technology support in a fast-paced, global environment. Benefits include comprehensive medical, vis...

Lead our global IT Service Desk as a Senior Manager in Coimbatore. You will oversee 50+ professionals across Level 0, 1, and 2 support teams, ensuring exceptional IT service delivery. The role requires strong ITIL knowledge, change management expertise, and a focus on SLA/KPI adherence. Drive con...

Lead and transform our 24/7/365 IT Service Desk supporting global retail operations. This Vadodara-based role requires extensive ITIL and people management experience to mature processes and lead teams in India and the UK. You will build new support functions, ensure exceptional service delivery,...