Senior Workforce Manager Jobs

Join Mastercard's Global Contingent Workforce Management team as a Senior Specialist in Lisbon. You will support and evolve the contingent workforce program across EMEA, ensuring smooth operations and a strong stakeholder experience. This role requires experience with VMS/MSP models, HR systems, ...

Lead enterprise-level workforce optimization and call routing strategy across a multi-site contact center network. This senior leadership role requires 7-10 years of WFM experience, blending strategic planning with advanced analytics to forecast demand and ensure service levels. Manage a high-per...

Shape the future of global support at Adyen in Amsterdam. As a Senior WFM Specialist, you will build the foundational workforce management function from the ground up. Design forecasting models, implement WFM tools, and optimize scheduling to drive efficiency and service levels. This is a hands-o...

Lead forecasting and capacity planning as a Senior WFM Analyst for our virtual US contact centers. Utilize your strong SQL skills and platform expertise (NICE CXone, RingCentral) to optimize staffing and service levels. Transform complex data into strategic insights using BI tools and advanced an...

Lead strategic workforce planning for a global Customer Care team in Barcelona. Utilize your 8+ years of WFM expertise in forecasting, scheduling, and analytics with tools like Calabrio or Zendesk. Optimize operations and partner with outsourced providers to deliver an exceptional customer experi...

Lead workforce strategy and planning for MVH Europe from Amsterdam. Utilize your 8+ years in workforce analytics and tools like SAP SuccessFactors to translate data into actionable talent strategies. Enjoy a hybrid model, competitive package, and a dynamic, international work environment.