Explore senior UX/Service Designer jobs and discover a pivotal career at the intersection of user experience and holistic service delivery. A Senior UX/Service Designer is a strategic leader who shapes not just digital interfaces, but entire end-to-end service ecosystems. This role moves beyond screens to orchestrate the complex interplay of people, processes, policies, and touchpoints that constitute a complete customer experience. Professionals in these jobs are responsible for ensuring services are useful, usable, desirable, and efficient from the first user interaction through to backend operations and support. Typically, individuals in this senior position undertake a blend of strategic and hands-on work. Common responsibilities include leading design thinking workshops and co-creation sessions to align stakeholders, conducting in-depth user research and testing to uncover deep insights, and translating those findings into actionable design artifacts. They create comprehensive service blueprints, user journey maps, and system diagrams that visualize current and future states. A key duty is to define and streamline complex information and data flows that interact with both users and internal systems. These designers act as a bridge, partnering closely with product managers, UI designers, developers, and business stakeholders to identify pain points, reduce friction, and champion user-centred principles throughout an organization. The typical skill set for these jobs is both broad and deep. It requires over 5-8 years of experience in digital design with proven expertise in both UX and Service Design methodologies. Mastery of standard design and prototyping tools like Figma, Sketch, or Adobe Creative Suite is expected, alongside proficiency in workshop facilitation and visual communication tools. Essential soft skills include excellent interpersonal and leadership abilities to guide design workstreams and embed design governance. A strategic mindset is crucial for simplifying complex problems, while the ability to quickly sketch and ideate helps communicate concepts effectively. Candidates are usually comfortable operating in agile, fast-paced environments and possess a strong portfolio demonstrating their impact on service-wide outcomes. For those looking to influence at a systemic level, senior UX/Service Designer jobs offer a challenging and rewarding path to making a significant, organization-wide impact.
