Senior Support Escalation Manager Jobs

Senior Support Escalation Manager sought by Microsoft to lead complex incident resolution within the Customer Service & Support (CSS) team. This role requires escalation management expertise, C-level stakeholder engagement, and cloud technology proficiency (Azure/M365). Based in multiple US locat...

Senior Support Escalation Manager sought by Microsoft to lead high-severity incident resolution and drive AI transformation. This role requires deep Microsoft ecosystem expertise, C-level stakeholder management, and cloud technology certification (Azure, M365). Based in multiple US locations, you...

Senior Support Escalation Manager sought in Costa Rica to own complex customer incidents, remove barriers, and drive process improvements within Microsoft’s Customer Service & Support team. Requires 4+ years in tech or customer service with a Master’s, or equivalent experience, plus fluency in Sp...

Join Microsoft's CSS team as a Senior Support Escalation Manager. You will be the primary contact for managing escalated customer and partner issues, leveraging AI technology. This role requires a tech/business degree and 3+ years of experience, with a focus on problem-solving and stakeholder col...

Lead critical customer escalations as a Senior Support Escalation Manager at Microsoft. Utilize your 4+ years in tech or customer service to resolve complex issues and drive process improvements. This role, requiring U.S. citizenship verification, offers career growth by honing your problem-solvi...

Lead critical customer escalations as a Senior Support Escalation Manager in Seoul. This role requires fluency in Korean and English (C1), plus 3+ years in tech or customer service. You will orchestrate solutions, manage sensitive situations, and ensure world-class service for Microsoft's partner...

Lead critical customer escalations as a Senior Support Escalation Manager in Tokyo. Utilize your 8+ years of tech industry experience and fluency in Japanese & English to resolve complex issues. You will collaborate with engineering teams, drive process improvements, and mentor colleagues. This r...

Lead critical customer escalations as a Senior Support Escalation Manager in Kuala Lumpur. Utilize your deep technology and customer service expertise to resolve complex issues and drive process improvements. This role offers a chance to mentor others and accelerate AI transformation within Micro...

Lead critical customer escalations as a Senior Support Escalation Manager in Sydney. Utilize your 4+ years of experience and Microsoft cloud expertise to drive complex issue resolution. Partner with engineering teams, manage stakeholder expectations, and enhance the support experience. This role ...