Explore Senior ServiceNow Technical Consultant / Developer jobs and discover a pivotal career at the intersection of business process optimization and enterprise technology. Professionals in this high-demand role are the key architects and builders who translate complex business needs into robust, scalable solutions on the ServiceNow platform. They serve as both technical experts and strategic advisors, ensuring organizations maximize their investment in ServiceNow to drive digital transformation, enhance user experiences, and improve operational efficiency across IT, customer service, human resources, and beyond. A Senior ServiceNow Technical Consultant/Developer typically engages in the full lifecycle of platform implementation and enhancement. This begins with collaborating closely with stakeholders to analyze existing processes, define future-state workflows, and gather detailed requirements. They then design the technical architecture, ensuring alignment with industry best practices and the client's strategic goals. Their core responsibility is the hands-on configuration, customization, and development of the ServiceNow platform. This includes configuring core applications like ITSM (IT Service Management), ITOM (IT Operations Management), CSM (Customer Service Management), HRSD (HR Service Delivery), or SPM (Strategic Portfolio Management) to meet specific business needs. When out-of-the-box functionality is insufficient, they develop custom applications, automate complex processes using workflows and Flow Designer, and write client and server-side scripts primarily in JavaScript. A critical aspect of the role involves system integration. These professionals build and maintain seamless connections between ServiceNow and other enterprise systems using REST and SOAP APIs, MID Server, and other integration methodologies. They are responsible for data modeling, ensuring data integrity, and optimizing platform performance and security. Creating comprehensive technical documentation, such as design specifications and operational runbooks, is also a standard part of the job. Furthermore, they often provide mentorship to junior team members and may lead technical streams within larger projects. Candidates exploring Senior ServiceNow Technical Consultant / Developer jobs will find that typical requirements include extensive hands-on experience with the ServiceNow platform, often five or more years. Deep proficiency in core platform capabilities, JavaScript, and web technologies (HTML, CSS, AJAX) is essential. Strong foundational knowledge in key ServiceNow modules, complemented by relevant certifications like Certified System Administrator (CSA) and Certified Application Developer (CAD), is highly valued. Beyond technical acumen, success in this role demands excellent analytical and problem-solving skills, the ability to communicate complex technical concepts to non-technical audiences, and strong client-facing consultative abilities. Experience with Agile/Scrum methodologies, a keen attention to detail, and fluency in English are commonly expected. This career path offers the opportunity to work on diverse challenges, continuously learn as the platform evolves, and play a central role in shaping the digital workplaces of leading organizations worldwide.
