Explore senior-level opportunities in the critical field of HR technology and service delivery by searching for Senior People Operations and Systems Generalist jobs. This unique and hybrid profession sits at the strategic intersection of human resources, information technology, and employee experience, acting as both a guardian of people data and an architect of efficient processes. Professionals in this role are the operational backbone of a modern People function, ensuring that HR systems run seamlessly while providing exceptional support to employees and managers. They are pivotal in scaling people operations within fast-growing organizations, translating HR strategy into flawless system execution and day-to-day service excellence. Typically, a Senior People Operations and Systems Generalist is responsible for a broad range of mission-critical tasks. Core responsibilities universally include serving as the subject matter expert and primary administrator for the Human Capital Management (HCM) system, most commonly platforms like Workday. This involves complex system configuration, business process maintenance, and managing large-scale data imports (EIB) with meticulous accuracy. A significant portion of the role is dedicated to upholding data integrity across all people technology, a task requiring rigorous attention to detail and an unwavering commitment to confidentiality and data privacy regulations. Furthermore, these generalists often manage a centralized HR help desk (frequently via systems like JIRA), fielding and resolving a high volume of employee inquiries related to policies, benefits, and systems, thereby directly shaping the employee experience. Beyond daily operations, the role has a strong analytical and project-oriented component. Individuals analyze people data to generate insights and support decision-making, while continuously identifying and leading process improvement initiatives to promote manager and employee self-service. They are also key players in compliance, ensuring people processes and systems adhere to relevant federal and global employment regulations. Developing clear documentation and delivering training on new system features or processes are also common duties. The typical skill set required for Senior People Operations and Systems Generalist jobs is a blend of deep technical proficiency and strong interpersonal abilities. Candidates generally possess 5+ years of experience in HR operations within dynamic, scaling environments. Expertise in core HRIS platforms, advanced spreadsheet skills (including pivot tables and v-lookups), and a solid understanding of integrated HR tech stacks are fundamental technical requirements. Equally important are exceptional customer service orientation, problem-solving and critical thinking skills, and the ability to communicate complex system concepts clearly to non-technical stakeholders. Project management capabilities, high business acumen, and the resilience to adapt to change are hallmarks of successful professionals in this field. For those who thrive at the nexus of data, process, and people, exploring Senior People Operations and Systems Generalist jobs offers a career path that is both technically challenging and deeply impactful on organizational culture and efficiency.
