Explore Senior ITSM Change Coordinator jobs and discover a pivotal career at the heart of IT service stability and innovation. A Senior ITSM Change Coordinator is a specialized professional responsible for governing the process of change within an organization's IT infrastructure. This role is critical in any modern enterprise that relies on continuous IT service delivery, acting as the gatekeeper who ensures that all modifications—from routine updates to major deployments—are assessed, approved, and implemented with minimal risk and disruption to business operations. Professionals in these jobs sit at the intersection of technology, process, and communication, coordinating between development, operations, and business teams to maintain service integrity while enabling necessary evolution. The typical day involves managing the end-to-end change lifecycle. Common responsibilities include chairing Change Advisory Board (CAB) meetings, evaluating change requests for potential impact and resource requirements, and ensuring all changes adhere to established IT Service Management (ITSM) frameworks like ITIL. They classify changes (standard, normal, emergency), document detailed implementation and back-out plans, and communicate schedules and outcomes to all stakeholders. A senior coordinator often mentors junior staff, refines the change management process itself, and analyzes change data to identify trends and prevent recurring incidents. They are the custodians of the change calendar, meticulously planning to avoid conflicts and ensure a stable production environment. To excel in Senior ITSM Change Coordinator jobs, individuals typically need a strong foundation in ITSM principles and hands-on experience with tools like ServiceNow, BMC Helix, or Jira Service Management. Key skills include exceptional analytical and risk assessment abilities, superb organizational and communication skills for liaising with technical teams and business leaders, and a meticulous attention to detail. A proactive problem-solving mindset is essential for navigating the complexities of emergency changes. Typical requirements for these positions include several years of experience in IT service management, with a focus on change, incident, and problem management processes. Relevant certifications, such as ITIL 4 Specialist: High-velocity IT or similar, are highly valued and often expected for senior-level roles. Ultimately, these professionals are strategic enablers, balancing the need for agility with the imperative of reliability, making them invaluable assets in pursuing operational excellence and robust digital service delivery.
