Discover rewarding Senior Claims Technician jobs, a pivotal and specialized career path within the insurance and reinsurance industry. Professionals in these roles are the technical backbone of the claims management process, ensuring accuracy, compliance, and smooth financial transactions between all parties involved. Unlike adjusters who investigate the validity of a claim, Senior Claims Technicians focus on the intricate administrative, financial, and data-processing workflow that follows a claim's approval. They are essential for maintaining the integrity of complex insurance portfolios, particularly in global markets like Lloyd's of London. A Senior Claims Technician typically manages the end-to-end technical processing of claims. This involves a meticulous set of responsibilities centered on data, funds, and relationships. Core duties include processing claims payments, managing and reconciling bordereaux (detailed claims reports), and ensuring all transactions are booked accurately in market systems like ECF (Electronic Claims File). They take full responsibility for the technical aspects of client accounts, overseeing premium and claims funding, retention calculations, and the collection and disbursement of funds. Building and maintaining strong professional relationships with brokers, clients, and internal teams such as underwriters and account handlers is a key part of the role, as they collaborate to resolve queries and ensure operational efficiency. Furthermore, Senior Claims Technicians often mentor junior staff, contribute to process improvement initiatives, and handle ad hoc reporting and analytical requests. The typical profile for Senior Claims Technician jobs requires a blend of specific technical knowledge and soft skills. Candidates generally possess several years of experience in a technical insurance or reinsurance capacity, with deep familiarity with London Market procedures and systems being highly advantageous. A strong aptitude for numbers and exceptional attention to detail are non-negotiable, given the financial precision required. Proficiency in Microsoft Excel for data analysis and reporting is standard. Essential soft skills include superb organizational abilities to manage high-volume workloads, effective communication for stakeholder management, and a proactive willingness to learn and adapt in a dynamic market. Knowledge of delegated authority business (Binders, Lineslips) and international claims handling is commonly sought. For those with a analytical mind and a process-oriented approach, Senior Claims Technician jobs offer a stable, challenging, and intellectually stimulating career at the heart of the insurance sector, with opportunities to specialize in various classes of business and international territories.
