Explore rewarding Semi-Senior Platform Engineer Analyst IT Support jobs, a pivotal hybrid role at the intersection of infrastructure engineering, application support, and cloud operations. Professionals in this career path act as the crucial backbone for mission-critical business applications, ensuring high availability, performance, and reliability. This position is ideal for those with a few years of experience who are ready to take on more ownership, bridging the gap between foundational support and senior architectural responsibilities. It's a dynamic career choice for problem-solvers passionate about deep-dive technical analysis and proactive system enhancement. Individuals in these roles typically shoulder a wide array of responsibilities centered on maintaining and optimizing complex platform ecosystems. A core duty involves providing advanced (Level 2/3) support, researching, and troubleshooting intricate issues across the full application stack—from operating systems and middleware to databases and custom code. They maintain essential IT operations, managing Unix/Linux systems, messaging queues (like IBM MQ), diverse database servers (Oracle, SQL Server), and application/web servers (WebSphere, WebLogic, Tomcat, Apache). A significant part of the role is writing and debugging scripts in Python, Shell, or SQL to automate tasks, analyze logs, and correct platform issues. Furthermore, they own, administer, and maintain cloud and on-premise infrastructure, utilizing automation tools for provisioning and configuration management to ensure scalable and resilient environments. The profession demands a robust and varied technical skill set. Candidates generally need several years of hands-on experience in multi-platform environments. Essential skills include intermediate to advanced knowledge of Linux/Unix administration in virtualized settings, proven competency with middleware and web application servers, and solid database administration and querying skills. Scripting and automation prowess is non-negotiable for efficient operations. Equally important are strong analytical and diagnostic abilities to solve complex problems under pressure. These roles require professionals to manage support requests via ticketing systems like ServiceNow, often participating in on-call rotations for 24/7 coverage. Excellent written and verbal communication is a must for collaborating with development teams, documenting processes, and directly engaging with customers to understand needs and deliver exceptional support experiences. For those seeking a challenging and growth-oriented career, Semi-Senior Platform Engineer Analyst IT Support jobs offer a perfect blend of hands-on technical work, customer interaction, and strategic improvement initiatives. Successful professionals in this field are continuous learners, adept at navigating unclear situations, and proactive in implementing monitoring, alerting, and knowledge-sharing practices to elevate entire support organizations. If you are skilled in connecting deep technical troubleshooting with broader platform health and customer success, numerous opportunities await in this critical and in-demand profession.
