Explore a wide range of Sales Support Customer Service Representative jobs, a dynamic hybrid role that sits at the critical intersection of sales, customer success, and operations. Professionals in this career act as the vital backbone for sales teams and the primary point of contact for customers post-sale, ensuring a seamless journey from quote to cash. This position is ideal for organized, communicative individuals who thrive on problem-solving and fostering strong business relationships. The core of this profession involves a diverse set of responsibilities designed to support both internal teams and external clients. Typically, representatives are tasked with processing customer orders, generating quotes and proposals, and managing key account information. They handle inbound customer inquiries via phone and email, addressing questions about products, order status, pricing, and billing, thereby resolving issues before they escalate. A significant part of the role involves administrative support for the sales force, including preparing sales materials, updating sales records, and coordinating between sales, warehouse, and shipping departments. Furthermore, these professionals often manage post-sale follow-up, ensuring customer satisfaction and identifying opportunities for upselling or renewal. To excel in Sales Support Customer Service Representative jobs, a specific blend of hard and soft skills is essential. Strong interpersonal and communication skills are paramount for interacting with customers and collaborating with internal teams. Exceptional organizational abilities and acute attention to detail are required to manage multiple tasks, such as order entry, data management, and scheduling, without error. Technologically, proficiency with standard office software is expected, along with familiarity with key business platforms. Experience with Customer Relationship Management (CRM) software is almost universal for tracking interactions, while knowledge of Enterprise Resource Planning (ERP) systems is crucial for inventory and order management. Understanding Configure Price Quote (CPQ) tools for accurate quoting and basic financial software for billing and invoicing processes are also common requirements. Employers typically seek candidates with a high school diploma or equivalent, though some may prefer further education, and prior experience in customer service, sales support, or an administrative role is highly valued. Ultimately, careers in this field are about enabling sales and ensuring customer loyalty through meticulous support and service. If you are a proactive, detail-oriented professional who enjoys a fast-paced environment where no two days are the same, exploring Sales Support Customer Service Representative jobs could be your next career move. This role offers a stable and rewarding path with opportunities for growth into senior support, account management, or inside sales positions.
