Retention & Growth Renewals Manager, EMEA Emerging Markets, Mid Market Jobs

Explore high-impact Retention & Growth Renewals Manager jobs in the dynamic field of customer revenue lifecycle management. This strategic leadership role sits at the critical intersection of customer success, sales, and account management, primarily focused on securing contract renewals and driving expansion revenue within an existing customer base. Professionals in this career path are pivotal in transforming satisfied customers into loyal advocates, directly fueling sustainable business growth. They typically oversee a defined territory or segment, such as the Mid Market, and are responsible for maximizing the lifetime value of clients through proactive relationship management and data-driven strategy. A Retention & Growth Renewals Manager is fundamentally responsible for leading a team of renewal specialists or account managers. Their core mission is to ensure high retention rates while identifying and capitalizing on opportunities for upsells and cross-sells. This involves developing and executing comprehensive territory plans that focus on customer health, renewal timelines, and expansion potential. Common responsibilities include coaching and developing their team’s skills in negotiation, strategic engagement, and value-based selling. They foster a culture of accountability and performance, ensuring the team meets or exceeds revenue targets for renewals and growth. Collaboration is essential; they work closely with Customer Success Managers (CSMs), sales executives, and channel partners to create a unified customer journey and address risks proactively. The role demands a unique blend of leadership and analytical prowess. Typical skills and requirements for these jobs include a proven track record in customer-facing roles like account management, customer success, or inside sales, with several years of experience in a leadership capacity. Successful candidates are strong people leaders who can articulate a clear vision, motivate their team, and navigate complex organizational change. They possess exceptional strategic thinking, using data and whitespace analysis to inform decisions and prioritize efforts. Proficiency in engaging with senior-level (C-suite) stakeholders to discuss business outcomes and contract terms is crucial. Experience in change management, translating high-level company goals into actionable team objectives, is also a common requirement. Fluency in English is typically mandatory, with additional language skills often valued for regional roles. If you are a results-driven leader passionate about fostering customer loyalty and driving revenue growth, exploring Retention & Growth Renewals Manager jobs could be your next career step.