Explore Mid-Market Relationship Manager jobs and discover a pivotal career at the intersection of strategic sales, customer partnership, and revenue growth. A Mid-Market Relationship Manager is a senior commercial role focused on nurturing and expanding a portfolio of existing mid-sized business clients. Unlike transactional sales, this profession is built on deep relationship management, with a core mandate to ensure customer success, drive retention, and identify expansion opportunities within an assigned book of business. Professionals in these jobs act as the primary point of contact for their portfolio, becoming trusted advisors who understand client objectives and align company solutions to deliver continuous value. The typical responsibilities of a Mid-Market Relationship Manager are multifaceted. They own the entire customer lifecycle post-sale, including managing contract renewals, preventing churn, and executing strategies for upsell and cross-sell. A key duty is conducting strategic business reviews with client stakeholders, often including executives, to diagnose pain points, demonstrate ROI, and roadmap future collaboration. They analyze customer usage data to identify adoption gaps and expansion triggers. Furthermore, these managers serve as the customer’s internal advocate, partnering closely with cross-functional teams like Customer Success, Product, and Marketing to relay feedback and ensure service delivery aligns with promises. Their performance is measured through metrics like Net Revenue Retention (NRR), customer satisfaction scores, and expansion revenue. To excel in Mid-Market Relationship Manager jobs, a specific blend of skills and experience is required. Typically, employers seek candidates with 5+ years in a quota-carrying role, specifically with experience managing a large portfolio of accounts. A background in B2B SaaS is highly common, with a need to understand complex software solutions and subscription business models. Essential skills include exceptional executive communication and negotiation abilities, strategic account planning, and financial acumen to navigate procurement processes. The role demands a high degree of emotional intelligence to build trust, coupled with analytical prowess to interpret data and tell a compelling business story. A proven track record of exceeding retention and expansion quotas is a standard requirement, highlighting a results-driven and proactive mindset. For those seeking a career that blends salesmanship with consultancy, Mid-Market Relationship Manager jobs offer a challenging and rewarding path. It is ideal for individuals who thrive on long-term relationship building, strategic problem-solving, and directly influencing a company’s recurring revenue stream. This profession is central to sustainable business growth, making it a critical and valued position within modern sales organizations.
