Are you a strategic thinker with a passion for aligning technology with business value? Explore Product Owner - ServiceNow Configuration Management Database (CMDB) jobs, a pivotal role at the intersection of IT service management, product strategy, and data integrity. Professionals in this career act as the key liaison between business stakeholders, IT operations, and development teams, owning the vision and roadmap for the ServiceNow CMDB as a critical enterprise product. The core mission of a Product Owner for the ServiceNow CMDB is to ensure the Configuration Management Database is an accurate, reliable, and actionable source of truth for IT and business services. This involves defining and prioritizing the backlog of features, enhancements, and data model improvements. A typical day includes gathering requirements from ITIL process owners, such as those in Change, Incident, and Problem Management, and translating them into clear user stories for ServiceNow development teams. They are responsible for maximizing the ROI of the CMDB by ensuring it effectively supports critical processes like impact analysis, root cause investigation, and compliance reporting. Common responsibilities for these professionals include defining the CMDB data model (Classes, Attributes, Relationships), establishing governance for Configuration Item (CI) lifecycle management, and setting standards for data discovery and integration sources. They continuously validate data health, manage stakeholder expectations, and champion the adoption of the CMDB across the organization. A significant part of the role is balancing technical configuration with strategic business outcomes, ensuring every iteration of the CMDB delivers tangible value. To succeed in Product Owner - ServiceNow CMDB jobs, individuals typically possess a blend of technical knowledge and business acumen. Essential skills include a deep understanding of ITIL frameworks, especially Service Asset and Configuration Management (SACM), and hands-on experience with the ServiceNow platform, particularly its CMDB, CSDM, and Discovery modules. They are strong communicators, adept at backlog management and Agile/Scrum methodologies. Certifications like Certified Scrum Product Owner (CSPO), ITIL 4, and ServiceNow Certified System Administrator are often highly valued. If you are driven by data-driven decision-making and enabling efficient IT service delivery, pursuing a career in Product Owner - ServiceNow CMDB jobs offers a challenging and rewarding path to shape the digital backbone of modern enterprises.
