Explore People Operations Specialist, Service Delivery & Technology jobs and discover a pivotal career at the intersection of human resources, technology, and employee experience. This specialized role operates as the core engine of modern HR, ensuring that people processes are seamless, scalable, and strategically enabled by technology. Professionals in this field are responsible for designing, implementing, and maintaining the systems and service delivery models that support the entire employee lifecycle, from onboarding to offboarding. Typically, a People Operations Specialist in Service Delivery & Technology acts as both a process architect and a systems steward. Common responsibilities include administering and optimizing the Human Resources Information System (HRIS) as the single source of truth, ensuring data integrity, and managing integrations with other critical platforms like payroll, benefits, applicant tracking systems, and IT security tools. A significant part of the role involves standardizing global HR processes while allowing for necessary local adaptations, all aimed at creating a consistent and high-quality employee experience. These specialists are also key in leveraging automation and, increasingly, AI-powered tools to build efficient self-service portals, intelligent knowledge bases, and copilots that improve resolution times and data quality. The role demands a strong blend of technical, analytical, and interpersonal skills. Typical requirements include several years of experience in HR or People Operations, with hands-on expertise in one or more major HRIS platforms. Proficiency in data privacy regulations (like GDPR), access controls, and audit compliance is standard. These specialists must be adept at building workflows and understanding integration concepts such as APIs and SSO. Analytical skills are crucial for creating dashboards to track key performance indicators like case resolution rates and employee satisfaction, using insights to drive continuous improvement. Furthermore, excellent stakeholder management and change management abilities are essential to collaborate with IT, security, finance, and HR leadership to prioritize roadmaps and ensure smooth adoption of new technologies. For those seeking People Operations Specialist, Service Delivery & Technology jobs, this career offers the unique opportunity to shape the digital backbone of an organization's people function. It is ideal for problem-solvers who are passionate about using technology to remove friction from the employee journey, enforce compliance, and deliver data-driven HR services. By bridging the gap between HR policy and technological execution, these professionals play a critical role in building efficient, scalable, and employee-centric organizations.
