Looking for Operations Academy Manager jobs? This unique and strategic role sits at the intersection of corporate operations, talent development, and organizational strategy. An Operations Academy Manager is a specialized Learning and Development (L&D) professional responsible for designing, implementing, and managing the continuous learning ecosystem for an organization's operations workforce. This includes teams in areas like customer support, payments, logistics, fraud, and other core business functions. The primary mission is to ensure these critical teams have the precise skills, knowledge, and behaviors needed to excel, directly impacting operational excellence and customer satisfaction. Professionals in these jobs act as architects of capability. They typically analyze the skill gaps within operations departments and translate business objectives into comprehensive learning curricula. A core responsibility is managing the entire employee learning journey, from designing effective onboarding programs for new hires to creating advanced training for tenured staff and future leaders. This involves developing training materials, selecting or building e-learning modules, and often facilitating sessions. Beyond content creation, they establish metrics and key performance indicators (KPIs) to measure the effectiveness and ROI of training initiatives, using data to advocate for resources and drive continuous improvement. Common responsibilities for Operations Academy Managers include collaborating closely with operations leadership, subject matter experts, and central L&D teams to ensure alignment. They manage the academy's budget, learning technology platforms, and calendar of programs. A significant part of the role is change management and stakeholder communication, especially when rolling out new processes, systems, or cultural initiatives that require widespread adoption. They evolve the learning culture from a simple training delivery model to a holistic enablement function that empowers employees to perform at their best. Typical skills and requirements for these positions include a strong background in instructional design and adult learning principles, coupled with 2-5 years of experience in L&D, talent management, or a related field. Project management prowess is essential for handling multiple initiatives with competing deadlines. Analytical skills are crucial for interpreting learning data and business metrics. Excellent communication, facilitation, and consulting skills are needed to engage diverse stakeholders. While not always mandatory, a foundational understanding of business operations or a support environment is a significant advantage, allowing the manager to better diagnose needs and create relevant solutions. For those passionate about driving growth at both an individual and organizational level, Operations Academy Manager jobs offer a impactful career path.
