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Memorial Advisor Jobs (On-site work)

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Memorial Advisor
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Seeking a compassionate Memorial Advisor in Ilford to provide dedicated support and guidance to families. This ethical, consultative sales role requires experience in customer-facing positions and focuses on building trusted relationships. You will help create personalized memorials while benefit...
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Location
United Kingdom , Ilford
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Salary
25799.00 - 27500.00 GBP / Year
westerleighgroup.co.uk Logo
WesterleighGroup
Expiration Date
Until further notice
Explore meaningful and rewarding Memorial Advisor jobs, a unique profession that blends compassionate support with consultative expertise. A Memorial Advisor serves as a dedicated guide for families during a sensitive time, helping them create a lasting tribute to honour a loved one. This role transcends traditional sales, focusing instead on building trusted relationships through empathy, active listening, and a deep understanding of the grief journey. Professionals in this field provide a crucial service, offering comfort and clarity while presenting personalized memorialization options. The core responsibilities of a Memorial Advisor are both advisory and administrative. Typically, they involve conducting one-on-one consultations to understand a family’s unique story and wishes. Advisors then explain the various memorial options available, which can include selecting and discussing different types of memorials, plots, or commemorative features. They often accompany families on grounds tours, providing a tangible sense of the environment. A significant part of the role is managing the entire process with exceptional care: providing detailed cost breakdowns, processing transactions, liaising with suppliers and stonemasons, and overseeing the installation, renovation, or repair of memorials. Accurate record-keeping, handling enquiries via phone and email, and managing follow-up communications regarding leases or maintenance are also standard duties. To excel in Memorial Advisor jobs, a specific blend of soft skills and professional competencies is essential. Exceptional interpersonal and communication skills are paramount, with the ability to converse with compassion, sensitivity, and understanding. A background in consultative or ethical sales, client advisory, or funeral arranging is highly valuable, as the role involves matching solutions to individual needs without pressure. Candidates should be resilient, organized, and possess superb attention to detail to manage multiple families and administrative tasks seamlessly. Strong active listening skills are critical to truly comprehend a family’s desires. Proficiency in standard office software and bespoke memorial management systems is commonly required for efficient record-keeping and communication. Ultimately, successful Memorial Advisors are empathetic team players who derive genuine satisfaction from providing a service that makes a profound difference. For those seeking a career path that offers both personal fulfillment and professional purpose, Memorial Advisor jobs represent a calling where every day provides an opportunity to support others and create legacies that endure for generations. This profession is ideal for compassionate individuals who wish to apply their customer service and advisory skills in a role of significant emotional and practical importance.

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