Explore a career at the forefront of retail technology by discovering Manhattan Active Omni Module Lead jobs. This specialized leadership role sits at the critical intersection of business operations and advanced software systems, focusing on the Manhattan Active Omni platform, a leading solution for unified commerce. Professionals in this field are responsible for the end-to-end health, performance, and strategic configuration of this complex system, ensuring that retail operations from order management to inventory visibility run seamlessly and efficiently. A Manhattan Active Omni Module Lead typically oversees the entire application lifecycle for their designated module. Common responsibilities include managing the daily support and maintenance of the platform, which involves proactively monitoring system dashboards, diagnosing issues, and leading the resolution of technical incidents and service tickets. A significant part of the role involves configuration—tailoring the software to meet evolving business needs and optimize workflows. These leads are also tasked with managing a technical team, often coordinating shifts to provide robust, often 24/7, application support, especially in global organizations. A core aspect of the job is stakeholder management, translating business requirements into technical actions and ensuring that the system's performance aligns with predefined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). To excel in Manhattan Active Omni Module Lead jobs, candidates must possess a deep, hands-on understanding of the Manhattan Active Omni suite, with proven experience in support, maintenance, and configuration. Strong technical leadership skills are paramount, as is the ability to mentor a team and manage escalations under pressure. Expertise in ITIL practices, particularly in incident, problem, and change management, is highly valuable. These professionals must be excellent communicators, capable of effectively liaising between technical teams, business users, and senior management. They are analytical problem-solvers, focused on continuous improvement and achieving operational excellence. If you are a technically adept leader passionate about driving reliability and performance in a mission-critical retail environment, exploring Manhattan Active Omni Module Lead jobs could be the next pivotal step in your career. This role offers the opportunity to be a key player in enabling a seamless, omnichannel customer experience.
