Explore Manager, Technology Operations jobs and discover a pivotal leadership role at the intersection of technology, business strategy, and service delivery. Professionals in this field are responsible for ensuring that an organization's technological infrastructure and services run reliably, efficiently, and in direct alignment with core business objectives. They act as the crucial bridge between high-level IT strategy and day-to-day operational execution, managing teams and processes that keep critical systems online and performing optimally. A Manager, Technology Operations typically oversees a broad portfolio of responsibilities. This includes managing IT service delivery, often guided by ITIL or similar frameworks, to ensure consistent support for end-users and internal stakeholders. They are charged with the lifecycle management of endpoint technologies—such as desktops, laptops, and collaboration tools—and the optimization of related platforms. A core aspect of the role involves implementing and monitoring key operational processes for incident, problem, and change management to minimize downtime and maintain service quality. Furthermore, these managers frequently own complex projects from conception to completion, using data-driven analysis to solve business problems, improve processes, and drive cost savings or revenue protection. They translate business needs into technical projects, develop business cases based on return on investment, and ensure that all technology operations comply with company policies and security standards. The typical skill set for these leadership jobs is a blend of technical knowledge, analytical prowess, and strong people management. Candidates generally possess a bachelor’s degree in information technology, computer science, business, or a related field, coupled with several years of progressive experience in IT operations, program management, or a related area. Proficiency in data analysis tools like SQL and BI platforms is highly valued for making informed, evidence-based decisions. Essential soft skills include exceptional problem-solving abilities, executive-level communication for presenting to stakeholders, and the capacity to lead and develop high-performing teams. The role demands a leader who can navigate ambiguity, influence cross-functional partners, and manage budgets and vendor relationships effectively. Ultimately, Manager, Technology Operations jobs are ideal for strategic thinkers who excel in dynamic environments. These professionals ensure that technology not only supports but actively propels business goals, managing the critical systems and services that form the backbone of modern enterprises. If you are seeking a role where technical expertise meets business leadership, exploring opportunities in Technology Operations management could be your next career step.
