Explore Manager, Success Strategy jobs and discover a pivotal leadership role at the intersection of customer value, data-driven execution, and business growth. Professionals in this career function as strategic architects, designing and operationalizing frameworks that ensure customers achieve their desired outcomes with a company's products or services. This is not a tactical support role but a strategic one focused on scaling customer success, driving retention, and maximizing lifetime value across the customer base. Individuals in these positions are accountable for key business metrics like Net Revenue Retention (NRR), customer health, and churn reduction, making them critical to sustainable revenue in subscription-based or recurring revenue business models. A Manager, Success Strategy typically owns the end-to-end customer journey, developing playbooks and programs that guide customers from onboarding to advocacy. Common responsibilities include defining and optimizing the customer lifecycle, implementing standardized success plans, and establishing key performance indicator (KPI) frameworks to measure program impact. They analyze customer usage data, feedback, and health scores to derive actionable insights, translating them into strategies that improve adoption and value realization. A core aspect of the role involves cross-functional leadership, requiring collaboration with Product, Marketing, Sales, and Support teams to champion the customer's voice and align company objectives with customer needs. Furthermore, these managers often lead and mentor a team of customer success strategists or engineers, fostering a customer-centric culture. Typical skills and requirements for these jobs include a strong blend of strategic vision and execution focus. Candidates generally possess 8+ years of experience in customer success, account management, or consulting, with at least 3 years in a leadership capacity. Essential skills are advanced analytical abilities to interpret complex data, excellent executive communication and stakeholder influence, and a deep understanding of value drivers in recurring revenue models. A customer-centric, servant-leader mindset is paramount, alongside program management expertise and the capability to build high-performing teams. Familiarity with modern customer success methodologies, journey orchestration, and health scoring is standard. For those seeking impactful leadership roles that directly correlate customer happiness with business performance, Manager, Success Strategy jobs offer a challenging and rewarding career path.
