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Manager, Operations India, Pune Jobs

6 Job Offers

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Chat Operations Manager
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Lead and optimize a high-performing chat customer service team in Pune. Drive key digital KPIs, mentor agents, and implement strategic initiatives using AI/chatbot technologies. Requires 10+ years in customer service ops with 6+ years in leadership.
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India , Pune
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Not provided
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Citi
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Until further notice
Svp - Operations Project Manager - Securities Settlement
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Lead strategic securities settlement initiatives as a Senior Vice President in Pune. This role requires 15+ years of experience, exceptional stakeholder management, and expertise in program portfolio delivery. You will drive cross-functional alignment and resolve high-level issues to achieve key ...
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India , Pune
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Citi
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Until further notice
Operation Risk and Control, Compliance, Audit - Group Manager- Director
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Lead our Operational Risk and Control function as a Director in Pune. You will manage diverse teams to strengthen Citi's risk management quality through robust control frameworks and testing. This role requires 20+ years in financial services control functions and deep expertise in control design...
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India , Pune
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Citi
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Until further notice
Lead Operations Manager
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Lead Operations Manager role in Pune for a seasoned professional with 15+ years in BPO/US B2B operations. You will oversee CAD/BIM service delivery for global clients, driving revenue growth and operational excellence. Requires advanced Excel, Tableau expertise, and team leadership. Benefits incl...
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India , Pune City
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Gsource Technologies LLC
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Until further notice
Manager-OSS Operations Specialist
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Seeking an experienced OSS Operations Manager in Pune to support multi-vendor telecom platforms. You will need 7+ years in Telecom OSS, proficiency in Unix, scripting (Python, PHP), and DevOps tools like Kubernetes and Ansible. This role ensures high application availability, drives automation, a...
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India , Pune
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Vodafone
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Until further notice
Manager-OSS Operations Specialist
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Seeking an experienced Telecom OSS Manager-Operations Specialist in Pune. This role requires 7+ years in OSS, with expertise in SDN controllers (e.g., Huawei, Cisco, Nokia), Unix/Linux, and scripting (Python, Shell). You will ensure high application availability, drive automation, and manage inci...
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India , Pune
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Not provided
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Vodafone
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Until further notice
Discover and apply for Manager, Operations jobs, a pivotal leadership role at the heart of any organization's efficiency and success. An Operations Manager is a strategic leader responsible for overseeing the daily activities that keep a business running smoothly, ensuring that people, processes, and resources are aligned to meet organizational goals and deliver exceptional value. This profession is critical across virtually every industry, from manufacturing and logistics to healthcare, technology, and hospitality, making it a versatile and in-demand career path. Professionals in these roles typically serve as the vital link between senior management's strategic vision and frontline execution. A core responsibility involves managing teams and workflows to optimize productivity, quality, and safety. This includes direct supervision of staff, scheduling, performance management, and fostering a positive, accountable work culture. Operations Managers are also deeply involved in resource allocation, controlling inventory, and managing equipment or fleet maintenance to ensure operational continuity. A significant part of the role focuses on financial stewardship, often managing a budget or Profit & Loss (P&L) statement, identifying cost-saving opportunities, and driving initiatives to improve the bottom line without compromising service or product standards. Common responsibilities across Manager, Operations jobs include developing and implementing standard operating procedures (SOPs), monitoring key performance indicators (KPIs), and ensuring compliance with industry regulations and safety standards. They are frequently the point of contact for problem-solving, tasked with responding to emergencies, mitigating risks, and conducting root cause analyses to prevent future issues. Furthermore, these managers play a key role in project management, vendor relations, and often, in unionized environments, navigating labor relations and collective agreements. Typical skills and requirements for success in this field include a strong blend of leadership and analytical abilities. Employers generally seek candidates with a bachelor’s degree in business administration, operations management, or a related field, though substantial experience can sometimes substitute. Several years of progressive experience in an operational or supervisory capacity is standard. Essential skills include exceptional communication and interpersonal abilities for stakeholder management, proven competency in budgeting and data analysis, and a solid understanding of relevant health, safety, and employment laws. The ideal candidate is a proactive, decisive leader who thrives under pressure, excels at process optimization, and is committed to driving continuous improvement and team development. Explore Manager, Operations jobs to find a career where you can build robust systems, lead dynamic teams, and make a tangible impact on organizational performance.

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