Explore Manager, Billing Operations jobs and discover a critical leadership role at the intersection of finance, technology, and customer experience. Professionals in this field are responsible for overseeing the entire order-to-cash cycle, ensuring that billing processes are accurate, efficient, scalable, and compliant. This position is fundamental in subscription-based and SaaS business models, where recurring revenue and complex pricing structures demand meticulous operational management. Individuals searching for Manager, Billing Operations jobs are typically seasoned experts who bridge strategic vision with hands-on process execution, leading teams that directly impact revenue integrity and customer satisfaction. The core responsibilities of a Billing Operations Manager are multifaceted. Typically, they lead and develop a team of billing specialists, setting performance goals and fostering talent. They own the design, implementation, and continuous improvement of end-to-end billing procedures, aiming to automate workflows, reduce errors, and enhance scalability. A significant part of the role involves deep collaboration across departments, including Finance/Accounting for revenue recognition and audits, Sales and Deal Desk for complex contract terms, Product and Engineering for system integrations, and Customer Support to resolve disputes. Managers in this field are also key stakeholders for billing systems like Zuora, Stripe, or Salesforce CPQ, overseeing configurations, integrations, and the strategic roadmap for these platforms. They ensure data integrity, manage month-end close activities related to billing, and establish robust internal controls and reporting for key performance indicators (KPIs). To excel in Manager, Billing Operations jobs, candidates generally need a blend of technical, analytical, and leadership skills. Common requirements include several years of experience in billing, order-to-cash, or revenue operations, with a substantial portion in a people-management capacity. Expertise in subscription billing concepts and revenue recognition standards (like ASC 606) is paramount. Technically, proficiency with major billing platforms and their integration with CRM and ERP systems (e.g., NetSuite) is highly valued. Successful managers are process-oriented problem-solvers with exceptional attention to detail, capable of diagnosing complex billing issues. They possess strong analytical skills to build reports and dashboards, using data to drive decisions. Furthermore, excellent communication and stakeholder management abilities are essential to align diverse teams, present to executives, and occasionally interact directly with customers on escalated billing matters. For those who thrive on operational rigor, system fluency, and cross-functional leadership, Manager, Billing Operations jobs offer a dynamic and impactful career path central to a company's financial health and growth.
