Explore rewarding Managed Airflow Platform (MAP) Support Engineer jobs, a critical role at the intersection of data engineering, cloud operations, and platform reliability. Professionals in this career specialize in ensuring the stability, performance, and scalability of enterprise-grade Apache Airflow environments, which are essential for orchestrating complex data workflows and pipelines. As a MAP Support Engineer, you become the operational backbone for data-driven organizations, enabling data teams to execute their workflows efficiently and reliably. The core responsibilities of a MAP Support Engineer typically revolve around the end-to-end health of the Airflow platform. This includes proactive monitoring, incident response, and troubleshooting complex issues related to DAG execution, scheduler performance, and task failures. A key part of the role involves collaborating with data engineering and infrastructure teams to manage configurations, perform platform upgrades, and optimize resource utilization within cloud-native Kubernetes clusters. These engineers are also responsible for developing and maintaining comprehensive documentation, runbooks, and knowledge bases to streamline support processes and facilitate team onboarding. Furthermore, they advocate for and implement observability best practices, enhancing logging, metrics, dashboards, and alerting to provide greater visibility into platform health. To excel in MAP Support Engineer jobs, a specific blend of technical and collaborative skills is required. Proficiency in Python is fundamental for scripting, automation, and troubleshooting Airflow DAGs and plugins. Hands-on experience with major cloud providers (AWS, Azure, GCP) and container orchestration platforms like Kubernetes is essential for managing the underlying infrastructure. A strong understanding of Infrastructure-as-Code tools such as Terraform and CI/CD pipelines is also standard. Equally important are soft skills like problem-solving, clear communication, and a customer-service mindset, as the role involves educating users, managing expectations, and collaborating across multiple disciplines. A background in supporting production systems, often including participation in on-call rotations, is a common expectation for these positions. Ultimately, a career as a MAP Support Engineer is ideal for those passionate about operational excellence, system reliability, and enabling data innovation. It offers a unique opportunity to work with cutting-edge data orchestration technology while solving challenging problems at scale. If you are a technically adept professional who thrives in ensuring platform resilience and empowering data teams, exploring Managed Airflow Platform Support Engineer jobs could be the next step in your career journey.
