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Learning Administration and Services Analyst Jobs (Hybrid work)

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Learning Administration & Services Sr Analyst
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Seeking a Learning Administration & Services Sr Analyst in Heredia, Costa Rica. Lead vendor engagement, expense management, and ensure policy compliance for global learning operations. Ideal candidates have vendor management experience, strong analytics skills, and thrive in complex, stakeholder-...
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Costa Rica , Heredia
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Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Explore a dynamic and rewarding career path with Learning Administration and Services Analyst jobs, a crucial role at the intersection of corporate education, operations, and strategic support. Professionals in this field are the operational backbone of an organization's learning and development (L&D) or human resources function, ensuring that employee training programs run smoothly, efficiently, and in compliance with internal policies. This position is ideal for detail-oriented individuals who enjoy blending analytical thinking with administrative excellence to support a company's most valuable asset: its people. A Learning Administration and Services Analyst typically shoulders a diverse set of responsibilities central to the learning ecosystem. Their core duties often include the end-to-end management of learning vendors, from the initial sourcing and contracting process to managing invoices and payments, ensuring all engagements meet budgetary and compliance standards. They act as a vital consultant to instructional designers and training facilitators, providing the operational support needed to launch and track learning initiatives. A significant part of the role involves data management and reporting; these analysts compile, analyze, and summarize learning data—such as enrollment numbers, completion rates, and program costs—to provide critical insights that help leadership make informed strategic decisions about the learning curriculum. They are also frequently responsible for maintaining the Learning Management System (LMS), overseeing user access, troubleshooting issues, and generating reports on learning activity. Furthermore, they help shepherd cross-functional projects, establish best practices for learning operations, and ensure all learning activities are accurately tracked for financial and reporting purposes. To succeed in Learning Administration and Services Analyst jobs, candidates generally need a specific skill set. A bachelor's degree in business administration, human resources, education, or a related field is a typical requirement. Strong analytical and problem-solving skills are paramount, as is a high level of proficiency with data analysis tools and LMS platforms. Exceptional organizational abilities are non-negotiable, given the need to manage multiple vendors, deadlines, and datasets simultaneously. Clear and concise written and verbal communication is essential for consulting with internal teams and liaising with external vendors. Experience in vendor management, procurement processes, and a solid understanding of basic financial principles like accruals and budgeting are highly valued. The role often demands an individual who can work both independently as a contributor and collaboratively within a team, managing deliverables effectively under time pressures in a complex, multi-stakeholder environment. For those seeking a pivotal role that combines operational rigor with the satisfaction of enabling employee growth, these analyst jobs offer a unique and impactful career opportunity.

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