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IT Service Desk Analyst 1 Jobs

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IT Service Desk Analyst 1
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Join Alera Group as an IT Service Desk Analyst 1 in Deerfield. Provide technical support, manage Active Directory, and troubleshoot networks in an enterprise environment. This role requires 1-2 years of IT support experience and offers comprehensive benefits including medical insurance and 401k.
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United States , Deerfield
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50000.00 - 65000.00 USD / Year
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Alera Group
Expiration Date
Until further notice
Level 1 Service Desk Analyst
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Launch your tech career as a Level 1 Service Desk Analyst at DXC Technology in Adelaide. This entry-level role requires no degree or prior experience, just strong communication skills and a problem-solving attitude. You'll receive paid training and join a supportive team, with clear pathways for ...
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Australia , Adelaide
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Not provided
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DXC Technology
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Until further notice
Launch your IT career with foundational IT Service Desk Analyst 1 jobs, the essential entry point into the dynamic world of corporate technology support. Professionals in this role serve as the critical first point of contact, bridging the gap between end-users and technology solutions. They are the frontline troubleshooters, responsible for resolving technical issues, answering queries, and ensuring seamless daily operations for an organization's workforce. For those with a passion for problem-solving and customer service, pursuing IT Service Desk Analyst 1 jobs offers a structured path to build expertise and advance within the IT field. The core of this profession revolves around providing Tier 1 technical support. Typical responsibilities include receiving, documenting, and managing incidents and service requests through a dedicated ticketing system like ServiceNow or Jira. Analysts perform initial diagnosis and resolution for a wide array of common issues, such as password resets, software installation, printer connectivity, and basic hardware troubleshooting for desktops, laptops, and peripherals. They provide user support for standard office productivity suites, including Microsoft 365 or Google Workspace applications. A significant part of the role involves identity and access management, where analysts execute tasks within directory services like Active Directory or Azure AD to manage user accounts, groups, and permissions. Furthermore, they conduct first-level network diagnostics, checking connectivity and escalating more complex issues to specialized teams. Adherence to Service Level Agreements (SLAs) and maintaining clear, concise documentation for every interaction are fundamental to operational excellence. To succeed in IT Service Desk Analyst 1 jobs, candidates typically need a blend of technical aptitude and strong interpersonal skills. Common requirements include a foundational understanding of major desktop operating systems (Windows, macOS), common business software, and basic computer hardware. Familiarity with remote support tools and Virtual Desktop Infrastructure (VDI) is often advantageous. While a bachelor’s degree in an IT-related field is beneficial, many positions value relevant certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft Fundamentals, alongside 1-2 years of experience in a help desk or customer service environment. Crucially, soft skills are paramount: exceptional communication, patience, empathy, and a methodical approach to problem-solving are essential for de-escalating situations and delivering excellent customer service. The role demands schedule flexibility, sometimes including shift work or on-call rotations to support business hours. This position is widely recognized as a springboard for long-term IT careers, offering exposure to various technologies and business processes. By mastering the fundamentals in IT Service Desk Analyst 1 jobs, individuals build a robust skill set that paves the way for advancement into specialized areas like network administration, cybersecurity, or systems engineering. Explore opportunities in this vital and rewarding profession today.

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