Explore a career at the strategic intersection of technology leadership and business innovation with IT Operations Management Practice Lead jobs. This senior-level role is designed for visionary professionals who architect the frameworks, standards, and capabilities that define how organizations manage their IT infrastructure and services. Far beyond day-to-day administration, an ITOM Practice Lead establishes the very practice itself, acting as the chief architect of methodologies, talent development, and market-facing service offerings within the IT Operations Management domain. Professionals in these pivotal jobs bear the responsibility of defining the strategic direction of the ITOM practice. This involves comprehensive market analysis, persona segmentation, and the scoping of service offerings that deliver tangible business value. A core function is enablement and thought leadership: developing holistic training curricula, mentoring consultants, and creating authoritative content like white papers and case studies that bolster the organization's reputation as a trusted advisor. They serve as the bridge between sales, delivery, and customer success teams, ensuring a cohesive strategy that drives bookings while focusing on customer outcomes. Typical responsibilities for an ITOM Practice Lead include leading practice strategy discussions, curating technical and process-focused content for delivery teams, and owning the demand management process for new services. They are charged with monitoring resource capacity and building business cases for expansion. Crucially, they maintain a forward-looking posture by staying abreast of technology partner roadmaps, ensuring the practice remains at the cutting edge of tools like ServiceNow ITOM, cloud platforms, and automation technologies. The skill set required for these leadership jobs is both deep and broad. Candidates typically possess a proven background in IT Operations consulting and senior industry leadership, such as IT Operations Manager or Director of Infrastructure. Deep expertise in ITIL, ISO/IEC 20000, and other ITSM/ITOM standards is mandatory, coupled with hands-on experience implementing enterprise ITOM solutions. Technical acumen should cover service modeling, event management platforms, configuration management databases (CMDB), and cloud management (AWS, VMware). Perhaps most importantly, they must demonstrate exceptional ability in consulting senior leaders on leveraging IT operations for competitive advantage, alongside proven experience in coaching, team leadership, and strategic business development. For those seeking to shape the future of IT operations rather than just participate in it, IT Operations Management Practice Lead jobs represent the pinnacle of influence and expertise in the field.
