Explore Infor AS Application Support Analyst jobs and discover a pivotal career at the intersection of business operations and enterprise technology. Professionals in this role are the essential backbone for organizations that rely on the Infor AS (formerly System21/Aurora) ERP system, a powerful platform designed for complex manufacturing, distribution, and financial processes. These analysts ensure the software environment runs smoothly, enabling daily business activities and strategic decision-making. Pursuing jobs in this field means becoming a specialist who bridges the gap between technical systems and end-users, ensuring operational continuity and system optimization. The core responsibility of an Infor AS Application Support Analyst is to provide comprehensive functional and technical support. This involves a cyclical process of monitoring, troubleshooting, and resolving issues. Day-to-day, these professionals respond to user-reported incidents, diagnose problems ranging from data discrepancies to system performance slowdowns, and implement effective solutions. They conduct root cause analysis to prevent recurrence and manage routine system maintenance tasks such as monitoring batch jobs, checking interface health, and reviewing system logs. Furthermore, they play a key role in the change management process by assisting in the testing and deployment of system patches, upgrades, and enhancements, always ensuring thorough documentation of configurations and procedures. To excel in Infor AS Application Support Analyst jobs, a specific blend of skills is required. A deep functional understanding of the ERP's core modules—typically Finance, Inventory, Procurement, and Manufacturing—is paramount. This allows the analyst to comprehend user requests and system behaviors in a business context. On the technical side, familiarity with the IBM iSeries (AS/400) operating environment is fundamental. While not always required to be a developer, a foundational knowledge of programming languages like RPG or CL is highly valuable for advanced troubleshooting and querying data. Essential soft skills include exceptional analytical and problem-solving abilities, coupled with strong communication skills to translate technical details for business stakeholders and provide effective end-user training. Typical requirements for these jobs include several years of overall IT experience, with a significant portion dedicated specifically to supporting the Infor AS ecosystem. Employers seek candidates who are proactive, detail-oriented, and committed to providing high-quality support. A career as an Infor AS Application Support Analyst offers stability and growth, as expertise in this specialized ERP system is in steady demand. For those with a passion for solving complex puzzles and supporting critical business infrastructure, exploring Infor AS Application Support Analyst jobs can lead to a rewarding and impactful profession.
