Explore high-impact Head of Sales and Service jobs, a critical executive role designed for leaders who bridge the gap between revenue growth and customer excellence. This senior position sits at the strategic heart of an organization, responsible for unifying the sales engine with the service delivery function to drive sustainable business growth and ensure exceptional client lifetime value. Professionals in this role are pivotal in shaping market presence, cultivating key relationships, and guaranteeing that the promise made during the sales process is fulfilled through outstanding post-sale service. Typically, the Head of Sales and Service holds a dual mandate. On the sales front, they are accountable for developing and executing the overarching sales strategy to meet or exceed revenue targets. This involves leading, mentoring, and scaling a high-performance sales team, identifying new market opportunities, and forging strong, long-term partnerships with key clients, distributors, or channel partners. They own the sales pipeline and are deeply involved in strategic negotiations and major account management. Concurrently, their service leadership entails overseeing the client service or account management teams. They ensure that service delivery standards are not only maintained but continuously elevated, focusing on client retention, satisfaction, and expansion. This involves monitoring key service metrics, implementing process improvements to enhance the customer experience, and resolving systemic issues that affect client engagement. Common responsibilities across Head of Sales and Service jobs include crafting integrated sales and service plans aligned with corporate objectives, managing departmental budgets and forecasts, and fostering a culture of collaboration between commercial and operational teams. They act as the chief client advocate within the organization, working closely with product development, marketing, and operations to ensure the company's offerings and internal processes are responsive to market needs. A significant part of the role is talent development, building capable teams that embody both a commercial and a client-centric mindset. Typical skills and requirements for these leadership jobs are extensive. Candidates generally possess a bachelor's degree in business, marketing, or a related field, with an MBA often being preferred. A proven track record of 10+ years in progressive sales and service leadership roles is standard, demonstrating success in hitting targets while improving customer satisfaction metrics. Essential skills include strategic thinking, exceptional communication and negotiation abilities, financial acumen, and proficiency with CRM and data analytics platforms. The ideal candidate is a resilient leader, adept at change management, problem-solving, and influencing cross-functional stakeholders to achieve common goals. For those seeking to define a company's commercial trajectory and customer reputation, Head of Sales and Service jobs represent the pinnacle of integrated leadership careers.
