Head of Customer Success & Pre-Sales Jobs

Embark on a strategic leadership career by exploring Head of Customer Success & Pre-Sales jobs. This unique and senior-level role sits at the critical intersection of post-sale relationship management and pre-sale technical advocacy, acting as a vital bridge between the customer, the sales team, and the product. Professionals in this position are responsible for the entire customer lifecycle, from the initial technical demonstration that wins the business to the long-term health and expansion of the account. They are the ultimate guardians of customer value, ensuring that clients not only successfully implement the product but also achieve their desired business outcomes, fostering lasting partnerships and driving sustainable revenue growth. A Head of Customer Success & Pre-Sales typically shoulders a wide array of responsibilities centered on team leadership and customer-centric strategy. They are tasked with building, mentoring, and managing high-performing teams of Customer Success Managers (CSMs) and Pre-Sales Solutions Engineers. A core part of their mandate is to develop the overarching strategy, define key performance indicators (KPIs), and establish standardized operating procedures for both functions. They work closely with the sales organization, providing crucial technical expertise during the sales cycle to help close complex deals. Post-sale, their focus shifts to driving product adoption, mitigating churn, identifying upsell and cross-sell opportunities, and acting as a powerful internal advocate for the customer's voice to inform product development and company strategy. The ideal candidate for these leadership jobs possesses a rare blend of deep technical aptitude and exceptional interpersonal skills. Typically, requirements include 8+ years of progressive experience in customer-facing roles, with a substantial portion dedicated to both customer success and pre-sales engineering, preferably within a B2B SaaS or technology environment. A proven track record of building, scaling, and leading teams is non-negotiable. They must have the technical credibility to understand complex product workflows, troubleshoot high-level issues, and articulate value propositions convincingly to both technical and executive audiences. Strong analytical skills, proficiency with CRM and customer success platforms (like Salesforce or Gainsight), and outstanding communication and executive presence are fundamental. For those who thrive on uniting technology with business value to foster customer loyalty and revenue, Head of Customer Success & Pre-Sales jobs offer a challenging and highly impactful career path at the heart of a modern technology company's growth engine.