Head Of Customer Experience Jobs

Lead the global evolution of Uber's 8,000+ member Community Specialists Team. Define the future job architecture, career pathways, and tooling strategy, powered by GenAI. This senior leadership role in San Francisco or Chicago requires expertise in organizational design and scaling global talent ...

Lead the strategy and development of a cutting-edge Customer Support Segmentation Platform. This senior role requires 8+ years in platform development, GenAI integration, and optimizing customer workflows. Based in Sunnyvale or San Francisco, you'll drive AI evolution and operational excellence.

Lead product analytics for customer experience at Adyen in Chicago. Unify analytics systems and drive data strategy across onboarding, dashboards, and the developer platform. Leverage SQL, Python, and experimentation frameworks to build foundational capabilities for AI-powered insights. This high...

Lead our Customer Experience team at Found, a fully remote fintech startup. You'll manage support operations, define CX strategy, and partner with Engineering and Product. We seek a leader with 7+ years of startup experience, a passion for AI in support, and a drive to build a safety net for the ...

Lead and scale the CX function for the award-winning vegan brand Estrid. This senior, hands-on role in Stockholm requires proven leadership of customer-facing teams and a data-driven, operational mindset. You'll own strategy, systems, and team development to elevate the customer experience across...

Lead the strategic transformation of customer experience for a major UK bank. You will define the vision and reimagine end-to-end journeys using design thinking and data insights. This hybrid role requires expertise in journey mapping, cross-functional leadership, and driving commercial outcomes ...