Growth Customer Success Manager Jobs

Explore Growth Customer Success Manager jobs and discover a dynamic career at the intersection of customer advocacy, strategic expansion, and scalable technology. A Growth Customer Success Manager (CSM) is a specialized professional focused on nurturing a large segment of a company's customer base—often mid-market or high-volume accounts—through digital-first and scalable programs. Unlike traditional CSMs who may manage a small number of enterprise accounts with high-touch engagement, the Growth CSM leverages technology, data analytics, and automated workflows to drive product adoption, ensure customer satisfaction, and identify expansion opportunities across a broader portfolio. This role is pivotal in transforming satisfied users into loyal advocates and revenue-generating partners, directly impacting a company's recurring revenue and long-term viability. Professionals in these jobs typically act as the strategic guide for their customer segment. Common responsibilities include analyzing customer usage data to uncover trends, risks, and upsell opportunities; developing and deploying scalable educational content like video tutorials, email nurtures, and webinars; and facilitating digital touchpoints such as office hours and community forums. They work cross-functionally, providing critical customer insights to product, marketing, and sales teams to inform strategy. The core mission is to ensure customers achieve their desired outcomes using the product, thereby increasing retention rates and driving organic growth through expansions and referrals. Typical skills and requirements for Growth Customer Success Manager jobs blend technical aptitude with commercial acumen. Candidates generally need several years of experience in B2B customer-facing roles, such as customer success, account management, or technical support, within SaaS or technology environments. A growth-oriented and proactive mindset is essential, as is the ability to translate technical features into tangible business value. Strong analytical skills are required to interpret usage metrics and derive actionable insights. Exceptional written and verbal communication skills are crucial for creating content and engaging customers digitally. Familiarity with customer success platforms (like Gainsight or Totango), CRM systems (like Salesforce), and data visualization tools is common. While not always mandatory, an understanding of the industry's technical landscape—such as data science or analytics tools—is highly advantageous to build credibility and provide deeper guidance. For those passionate about combining relationship-building with scalable impact, Growth Customer Success Manager jobs offer a rewarding career path full of growth and opportunity.