Director, Customer Success - EMEA / ROW Jobs

Explore Director of Customer Success - EMEA / ROW jobs and discover a pivotal leadership role at the intersection of client partnership and global business growth. This senior position is responsible for defining and executing the customer success strategy across the Europe, Middle East, Africa, and Rest of World regions. Professionals in these jobs hold ultimate accountability for customer retention, expansion, and satisfaction within their territory, directly influencing recurring revenue and long-term company success. A Director of Customer Success typically oversees a team of Customer Success Managers and related specialists. Their core mission is to transform the client relationship into a strategic partnership, ensuring customers achieve maximum value from the product or service. Common responsibilities include developing scalable playbooks for onboarding, adoption, and renewal processes, analyzing customer health metrics to mitigate churn risk, and identifying expansion opportunities through upselling and cross-selling. They work closely with Sales, Marketing, Product, and Support leadership to align internal goals with customer needs, advocating for the client’s voice in strategic planning. The role demands a unique blend of strategic vision and operational excellence. Typical requirements include a proven track record in building and mentoring high-performing teams, deep expertise in SaaS business models and metrics like NRR, GRR, and NPS, and exceptional skills in contract negotiation and relationship management at the C-suite level. Candidates are generally expected to have extensive experience managing complex, global enterprise accounts and navigating diverse cultural landscapes inherent to the EMEA/ROW regions. Fluency in multiple languages is often a strong asset. Successful directors are analytical, empathetic leaders who can translate data into actionable insights and foster a customer-centric culture. They are adept at managing P&L for their segment and driving initiatives that improve the entire customer lifecycle. If you are a leader passionate about driving customer outcomes on a global scale, exploring Director of Customer Success - EMEA / ROW jobs could be the next step in your career. These positions offer the opportunity to make a substantial impact on both the company’s trajectory and the success of its international clientele.