Looking for Customer Success Manager jobs in the dynamic Retail Media & Commerce sector? This pivotal role sits at the intersection of advertising technology, e-commerce, and strategic client partnership. A Customer Success Manager (CSM) in this field is the dedicated advocate and operational expert for clients using retail media networks and commerce platforms. Their core mission is to ensure clients achieve their business objectives—such as sales growth, brand visibility, and market share—through the effective use of retail media advertising solutions. This profession is central to the booming digital commerce landscape, where brands invest heavily to capture consumer attention directly at the point of sale. Professionals in these jobs typically manage a portfolio of client accounts, acting as the primary post-sale point of contact. Common responsibilities include onboarding new clients, guiding them through platform capabilities, and developing strategic advertising plans aligned with their sales goals. A significant part of the role involves the end-to-end management of retail media campaigns, which requires coordinating with internal teams like ad operations, creative, and analytics to ensure flawless execution and timely delivery. Beyond logistics, CSMs proactively monitor campaign performance, analyze data to derive actionable insights, and conduct regular business reviews with clients to demonstrate value, optimize strategies, and ensure a strong return on ad spend (ROAS). The role is also inherently growth-oriented. Customer Success Managers identify opportunities for account expansion and renewal by understanding evolving client needs, advocating for new products or features, and showcasing success stories. They often work to streamline internal processes, create best practice documentation, and implement tools that enhance efficiency and scalability for their team and their clients. Typical skills and requirements for these jobs include a solid background in digital advertising, e-commerce, or a related client-facing role. A deep understanding of retail media ecosystems—including key performance metrics, auction dynamics, and platform-specific policies—is highly advantageous. Successful candidates possess exceptional organizational and project management skills to juggle multiple complex campaigns. Strong analytical abilities are essential for interpreting data and translating it into strategic recommendations. Excellent communication and relationship-building skills are paramount, as the role demands simplifying technical concepts for clients, managing stakeholder expectations, and fostering trusted partnerships. For strategic, client-focused individuals, Customer Success Manager jobs in Retail Media & Commerce offer a rewarding career driving tangible business outcomes in a fast-paced, ever-evolving industry.
