Explore a career in one of the most critical and evolving fields in the modern data-driven enterprise with Customer Data Remediation Manager jobs. This senior-level management position sits at the intersection of data governance, compliance, and customer trust, focusing on the integrity, quality, and security of an organization's most valuable asset: its customer data. Professionals in this role are strategic leaders tasked with developing and executing programs to identify, assess, and rectify issues within customer data sets, ensuring they are accurate, complete, and used ethically and in compliance with a complex web of global regulations like GDPR and CCPA. A Customer Data Remediation Manager is fundamentally a guardian of data health. Their typical responsibilities involve a comprehensive lifecycle of data management. They begin by building a deep understanding of key data flows and processes across the business. A core function is partnering with various departments, from IT to marketing and legal, to define data quality standards and establish robust governance frameworks. When data defects or quality "hot spots" are identified—such as inaccuracies, duplicates, or improper handling of Personally Identifiable Information (PII)—the manager leads the charge in remediation. This involves root cause analysis, designing and monitoring fixes, and implementing controls to prevent future issues. They are also responsible for creating and maintaining critical documentation, including data lineage, process maps, and business glossaries, to promote transparency and consistent data usage enterprise-wide. The typical skill set for this profession is a blend of deep technical knowledge and strong leadership abilities. Successful managers usually possess 6-10 years of progressive experience in data management, governance, or a related IT field. A strong understanding of data governance principles, data quality management methodologies, and the regulatory landscape surrounding data privacy is essential. Technically, they are often proficient with data management and lineage tools, have knowledge of data modeling, and understand database structures. Beyond the technical, exceptional relationship management, communication, and presentation skills are paramount, as the role requires influencing culture change and driving decisions with stakeholders at all levels. They are adept problem-solvers with critical thinking skills to dissect complex data issues and are self-motivated leaders capable of managing multiple initiatives in a dynamic environment. A bachelor's degree in information technology, business, or a related field is typical, with a master's degree often preferred. For those seeking a high-impact role where data integrity directly influences customer satisfaction and business risk, Customer Data Remediation Manager jobs offer a challenging and rewarding career path at the forefront of corporate data strategy.
