Consulting Engineer/High Touch Engineer Jobs

Explore rewarding Consulting Engineer and High Touch Engineer jobs, a specialized and client-centric profession at the intersection of deep technical expertise and strategic customer partnership. Professionals in these roles act as the crucial technical bridge between a technology provider and its most important clients, ensuring the successful adoption, optimization, and troubleshooting of complex solutions. Unlike standard support roles, these positions demand a proactive, high-touch approach focused on building trusted advisor relationships and driving customer success at a strategic level. A Consulting or High Touch Engineer typically engages across the entire customer lifecycle. Common responsibilities include collaborating with sales teams during pre-sales activities to design and propose tailored technology solutions. Post-sale, they take a leadership role in deployment projects, ensuring flawless implementation and integration. Their work heavily involves optimization, where they analyze existing deployments to enhance performance and value. A core aspect of the role is acting as the focal point for problem resolution for assigned strategic accounts; this involves performing advanced first-level troubleshooting, building or leveraging lab environments to replicate and diagnose complex issues, and facilitating escalation to specialized technical teams when necessary. They are also responsible for creating and reviewing critical project deliverables, technical documentation, and developing reusable intellectual capital to improve organizational knowledge. The typical skill set for these jobs is both broad and deep. A strong foundation in relevant technology domains—such as networking, cloud infrastructure, or security—is essential, often validated by advanced certifications. Beyond technical prowess, exceptional problem-solving skills for tackling highly complex challenges are a must. The role requires outstanding communication and interpersonal abilities to interact with individual contributors, managers, and C-level executives alike, translating technical details into business value. Project leadership, a customer-success mindset, and the ability to work autonomously while collaborating across global internal teams are key behavioral requirements. Commonly, employers seek candidates with a bachelor’s degree in computer science or a related field and several years of relevant hands-on and customer-facing experience. For those seeking a career that blends deep technical work with high-impact client strategy, Consulting Engineer and High Touch Engineer jobs offer a dynamic and influential path. Discover opportunities where you can solve innovative challenges and directly shape customer outcomes in this pivotal profession.