Complaints Officer Jobs

Join Slough Council as a Complaints, Casework & FOI Officer. Manage FOI requests, SARs, and MP enquiries using a case management system, ensuring statutory compliance. We seek high-level admin experience and excellent customer care skills. Benefits include 26 days annual leave, Local Government P...

As a Customer Liaison Officer (Complaints) in London, you will be the first point of contact for resolving customer issues via phone, email, and social media. We seek empathetic communicators with strong CRM and IT skills to investigate complaints, coordinate repairs, and collaborate with interna...

Seeking a skilled **Complaints Officer** in the **West Midlands** to manage complex enquiries and drive customer-focused resolutions. You will coordinate investigations, analyze feedback data, and monitor contractor KPIs to identify service improvements. Ideal candidates possess strong conflict r...

We are seeking an experienced Complaints Reviews Officer for a busy Local Authority team in East London. This role involves investigating complex complaints, conducting independent reviews, and producing high-quality written responses. You will manage a caseload, liaise with senior stakeholders, ...

We are seeking a proactive Customer Service Caseworker to deliver service recovery and enhance satisfaction within a regulatory environment. Based in West London (W5), you will manage high-volume case triage, stakeholder collaboration, and first-contact resolution. Ideal candidates possess social...

Join a West London local authority as a Senior Complaints Resolutions Officer. You will manage complex complaints and Members' Enquiries, ensuring compliance and high service standards. This pivotal role requires proven public sector complaints experience and excellent case management skills. Con...

Join Axis Repairs as a Complaints Officer in Stratford. You'll manage and resolve complaints, ensuring fair outcomes and driving service improvements. Essential skills include complaint handling expertise and excellent customer service. We offer a competitive salary, 25+ days holiday, Perkbox dis...

Join our team in Rawalpindi as a Complaints Officer. Utilize your 1+ years of customer service or quality experience to meticulously investigate and resolve cases. You will manage the full complaints process, liaise with teams, and ensure strict adherence to policies. This role requires strong pr...