Explore a dynamic career path in the technology sector with Axway B2B Module Lead-Service Support jobs. This specialized role sits at the critical intersection of technical leadership, client management, and operational stability for enterprise-level B2B integration systems. Professionals in this field are responsible for ensuring the seamless, secure, and efficient exchange of data between a company and its partners, suppliers, and customers using the Axway B2B integration suite. As a lead, you are not just a troubleshooter but a pivotal figure in maintaining the digital supply chain's heartbeat. The typical day-to-day responsibilities for an Axway B2B Module Lead are diverse and demanding. A core function involves providing high-level (L2/L3) production support, which means diagnosing, troubleshooting, and resolving complex technical issues that arise within the B2B integration environment. This goes beyond simple fixes; it requires deep-dive analysis into transaction failures, performance bottlenecks, and system errors to ensure minimal business disruption. Leadership is a key component, as these professionals often mentor a team of support engineers, coordinate incident management, and act as the primary point of escalation for critical problems. Furthermore, the role demands proactive engagement with stakeholders. This includes interfacing directly with customers or front-office teams to understand their needs, provide technical clarifications, and manage expectations, making strong communication skills indispensable. Given the 24/7 nature of global business, individuals in these jobs must be prepared for rotational shift work and on-call support to maintain system availability around the clock. To excel in Axway B2B Module Lead-Service Support jobs, a specific and robust skill set is required. Foundational expertise in the Axway B2B integration platform, including components like Axway SecureTransport, Interchange, and API Gateway, is paramount. Candidates must be highly autonomous with at least one major programming or scripting language, such as Python or Shell, for automation and custom solution development. A strong, practical understanding of databases is crucial, with proficiency in writing and optimizing SQL queries to investigate transaction data and system logs. Hands-on experience with Unix/Linux-based operating systems, including RedHat or CentOS, is non-negotiable for server management and script deployment. Beyond technical prowess, employers seek individuals with proven experience in production support environments, exceptional problem-solving abilities, and the flexibility to adapt to a dynamic, shift-based schedule. If you are a technically adept leader passionate about ensuring operational excellence and driving customer satisfaction, exploring Axway B2B Module Lead-Service Support jobs could be the next strategic move in your IT career.
